Frequently asked questions

If you order through our German website, we deliver anywhere within Germany.

Within Germany, we offer the following:

• Free standard shipping on all orders
• Delivery usually within 1–3 business days
• Shipped from within the EU, with no customs fees

If you have any questions, you can reach us at team@healf.de.

We partner with the leading couriers in each EU country we deliver to, so your order arrives quickly and safely. Orders generally arrive within:

• 1–3 working days with Standard Delivery — free on all orders
• Orders placed before 12:00 are dispatched the same working day

Your order ships from within the EU, so no customs charges apply.

We recommend checking your tracking number to see where your order is in the delivery process. If your delivery is taking longer than the recommended times for standard, next working day, and international deliveries, please contact our Customer Wellbeing Team at team@healf.com for assistance.

We are truly sorry if any items in your order arrived damaged.

If this happens, please contact our Customer Wellbeing Team via email at team@healf.com within 48 hours of receiving your order, providing a photo and details of the issue.

We will take care of it and work to resolve it as quickly as possible.

If you need to change your delivery address, please contact our Customer Care team as soon as possible at team@healf.com We will do everything we can to update your details before your order is dispatched.

Please note that we work quickly to prepare orders, so it is possible that your order has already been prepared for dispatch from our warehouse to the originally entered address. However, you can use the tracking link we send you to 'update your delivery options'. This allows you to choose from convenient alternatives, such as redirecting your package to a nearby pickup point, making it easier for you to receive your order.

If these options do not meet your needs, please contact us. We will do our best to help you find a solution.

We are pleased to offer both bulk purchases and wholesale partnerships.

If you are interested, please contact our Customer Wellbeing team at team@healf.com with the details of your inquiry.

To place an order, simply browse our range of wellness products or use our search bar to find the specific items you are looking for.

On each product page, choose whether you want to make a one-time purchase or subscribe for savings, then click 'Add to Cart'.

When you are ready to check out, enter your delivery information and payment details as required, and follow the instructions to complete your purchase.

You will then receive an email confirmation of your order, along with tracking information as soon as it is available.

Within the 30-minute amend window you can add items or change quantities from the order page. After that we've usually started packing and can't make changes.

We aim to make payment as convenient as possible, which is why we accept a variety of payment methods, including:

• Major credit cards (Visa, MasterCard, American Express)
• Digital wallets (Apple Pay, Google Pay, PayPal)
• Other online payment options (Klarna, Clearpay). Please note that these options are only available for items not ordered through our subscription service.

You can select your preferred payment methods in the final step of the checkout process, after you have chosen your shipping method.

If you are unsure which payment method to use or have any further questions, please contact our Customer Wellbeing Team via email at team@healf.com for assistance.

No paper receipts — we keep packaging minimal. Your invoice is emailed to you and always available in your account.

For discount codes, please enter the code in the designated field during the checkout process before you pay for your order.

If a discount code has not been applied to your order, please check the following:

• Validity of the code:Please ensure that you are using an official Healf discount, as third-party or unauthorised codes may not work.
• Expiry date:Please check if the promotion is still active.
• Product eligibility:Some discount codes only apply to specific products or require a minimum amount to be valid.
• Limited use:Some discounts can only be redeemed once. If your code has already been used on a previous order, it cannot be applied again.
• Terms and conditions:The total amount of your order may not meet the minimum spend required for the promotion.
• Subscription order:Discount codes cannot be used for subscription orders, as subscriptions already include built-in savings.

If the issue persists beyond the above advice, please contact our Customer Wellbeing team via email at team@healf.com for assistance.

We offer both one-time purchases and a subscription service.

Before adding your product to the cart, please select your preferred purchase option. This is available above the 'Add to Cart' button on each product page.

We have regular offers on our site every month. To stay updated on our latest deals and new products, you can subscribe to our newsletter here, where you'll be the first to know.

When you subscribe, you'll also receive a 10% discount on your next order.

To cancel or edit your order, please send an email to our Customer Wellbeing Team at team@healf.com as soon as possible. We will do everything we can to help, although orders are processed quickly to ensure prompt delivery.

No, we do not include delivery notes, invoices, or shipping notifications in our packages — so if you order a gift, no order information will be visible.

A pre-order allows you to reserve a product before it becomes available, ensuring that it is set aside for you as soon as stock arrives. Pre-orders are often offered for high-demand items that sell out quickly.

If your order contains both in-stock and pre-ordered products, the in-stock items will be shipped immediately and usually arrive within 2–3 working days. The pre-ordered item will be shipped separately as soon as it is available, according to the estimated delivery date (ETA) displayed on the product page.

We take the quality of our service seriously and work hard to minimise situations like missing items. If your order does not meet this standard, we sincerely apologise for the inconvenience.

Please note that you were notified by email if you pre-ordered an item. Pre-ordered items may arrive separately from the rest of your order at a later date.

If you are missing an item and did not receive a pre-order notification, please contact our customer care team at team@healf.com who will assist you in resolving this as quickly as possible.

If you receive an order confirmation with an incorrect delivery address, please contact our Customer Wellbeing Team at team@healf.com as soon as possible with the details of your order and the correct address. We will do our best to ensure that your order is redirected promptly.

Our Subscribe & Save is designed to effortlessly support your wellness routine.

• Save 10% on every subscription order.
• Choose a delivery schedule that suits you.
• Enjoy free samples of products each month that we think you'll love.
• Get free shipping on all subscription orders within the United Kingdom (please note this does not apply to international subscribers).
• Stay in control - pause, adjust, or cancel your subscription at any time.

It's flexible, easy, and adapts to you. If you need help, contact our customer wellness team via our contact form or by email team@healf.com

Go to Account → Subscriptions, open the subscription you want to cancel, and tap Cancel. You'll be offered the option to pause instead so you keep your subscriber discount. You can also cancel a single item from that item's menu.

Please click on the customer icon in the top right corner of the website. Log in with the same email address you used when placing your order. You can either log in by clicking 'Sign In' to send a code to your email address, or alternatively log in via Google. Here you can manage and personalise your subscription. If you need assistance, please contact our customer care team via our contact form or by email team@healf.com

Creating a Healf account helps you stay organised. You can track orders, manage subscriptions, save your favourites, and more. Simply click on the customer icon in the top right corner of the page and follow the steps to get started. Placing an order through our Subscribe & Save option creates a recurring subscription for the product(s) to ensure consistency in your wellness routine. You can customise your subscription by pausing it, changing the delivery frequency, or cancelling at any time. If you need assistance, please contact our customer wellness team via our contact form or by email team@healf.com

If you want to add new products to your subscription: Log in to your account using the same email address you used when placing your order. Select 'Manage Subscriptions' to view your active subscriptions. Scroll down until you see 'Start a New Subscription'. This section will show you some products that might interest you, but you can select 'Browse All' to see all the products we offer. If you select 'Add to Next Delivery', this product will be included in your active subscriptions. If you need assistance, please contact our Customer Care team via our contact form or by email at team@healf.com

If you want to change how often you receive your order or pause your subscription for a while, just let us know. If you choose to pause for a few months instead of cancelling, you will keep your current subscription price. Log in with the same email address you used when placing your order and select 'Manage subscriptions' to view your active subscriptions. There you can change the delivery frequency or skip the next delivery. If you need assistance, please contact our customer care team via our contact form or by email team@healf.com

To update your address in your profile: Log in to your account using the same email address you used when placing your order. Select 'Manage subscriptions' to view your active subscriptions. Under each subscription, you can click on 'Manage subscription' to view details for each subscription. Under 'Delivery address', you can make changes by clicking on 'Edit delivery address'. If you need assistance, please contact our customer care team via our contact form or by email team@healf.com

Subscription orders qualify for free shipping over the free-shipping threshold. If you have any questions about your subscription or shipping, feel free to contact our customer care team via our contact form or by email team@healf.com

We apologise for any confusion or inconvenience. Here's what might have happened: The cancellation was made after your order had already been processed. Your subscription is linked to an email address, so there may be another active subscription under a different one. If you have used more than one email address, we recommend checking your past order confirmations. If you need assistance, please contact our customer care team via our contact form or by sending an email to team@healf.com

To update your payment details in your profile: Log in to your account using the same email address you used when placing your order. Select 'Manage Subscriptions' to view your active subscriptions. Under 'Payment', you can request a 'Payment Update', which will generate an email to your email address. If you need assistance, please contact our Customer Care team via our contact form or by email at team@healf.com

You can fully customise your subscription. Please go to 'Manage Subscription' in your profile after logging in. You can adjust the quantity of items in upcoming orders, change the delivery frequency, or pause the next orders. To combine subscription products into the same upcoming order date, please click the 'Consolidate' button. You can make changes to your profile, but if you would like us to make changes on our end, just let our Customer Care Team know via our contact form or by email at team@healf.com

You can bring forward your next delivery at any time, so you never miss your favourite products. Log in to your account and go to 'Manage Subscriptions' to view your active subscriptions. Select the subscription product or group of products that you would like to receive now, click on 'Manage Items', and in the pop-up select 'Send Now'. If you need assistance, please contact our Customer Care team via our contact form or by email team@healf.com

We are currently working on making this a feature of our subscription portal. In the meantime, please feel free to reach out to our customer care team, who can add products to an upcoming subscription order so that they can be shipped with your next order. You can contact us via our contact form or by email at team@healf.com

We offer free returns and exchanges within 365 days for items in their original packaging for all orders within the United Kingdom.

To be eligible for a return, your item must be in the same condition you received it and returned in its original packaging.

For consumable products and dietary supplements, items must be unopened and unused.

For technical products, accessories, and other equipment, returns are assessed on a case-by-case basis; however, the return must be made in the product's original packaging.

To initiate a return, please contact our Customer Wellbeing Team at team@healf.com.

We are pleased to offer exchanges for products that are unopened, unused, and in their original packaging.

To arrange an exchange, please contact our customer care team at team@healf.com.

We offer free returns for orders within the United Kingdom.

Once you have requested a return, we will direct you to our returns portal, where you can generate a QR code. You can show this QR code at your local post office to return your items to us free of charge.

Unfortunately, we cannot cover the costs of international returns. To minimise return costs for our customers outside the United Kingdom, we work with various courier services and offer a self-shipping option.

Once your return has been received and checked, we will send you an email to confirm that we have received your returned item. Your refund will be processed back to your original payment method shortly after this confirmation. Please note that this process usually takes7-14working days.

If your refund does not appear in your bank account within 14 working days of our confirmation email, please contact our Customer Wellbeing Team at team@healf.com.

We offer collection of returns via Royal Mail for customers in the United Kingdom. To use this service, please contact our customer care team at team@healf.com. who will provide you with a pre-paid return label. You need to print this label and attach it to your return package.

Then we can arrange a collection by Royal Mail at a time that suits you.

We are committed to providing exceptional customer service, and our Customer Wellbeing team is dedicated to ensuring that your experience with Healf is a positive one.

Please do not hesitate to contact us if you need assistance with questions not covered in our FAQs.

You can reach us at team@healf.com.

We are always open to feedback and appreciate customers who take the time to share their thoughts with us.

Your feedback is valuable to our commitment to excellence, so please don't hesitate to contact us with any suggestions or proposals.

You can reach us at team@healf.com.

Currently, we do not have a fully operational phone line, as we prioritise faster support via email and WhatsApp.

If you would prefer to speak with someone, we would be happy to arrange for a member of our Customer Wellbeing team to call you. Just contact our Customer Wellbeing team via email at team@healf.com and a member of our team will get in touch with you to assist.

Every product at Healf goes through our Healf Curation Process. All products are reviewed by our discovery team, partner experts, and our community to ensure that our customers receive the best and most effective products on the market.

You can read more about this process here.

We are always keen to share more about the ingredients in our carefully selected products. Below each product, you will find detailed information about the ingredient formula, as well as the intended purpose of the product and how to use it.

Every product at Healf goes through our rigorous Healf Curation Process. We take the time to review the ingredients of each product to ensure they meet our high standards for quality, effectiveness, and well-being. We regularly review our products to ensure we are always at the forefront of well-being.

If you have any further questions on these topics, you can contact our customer care team at team@healf.com.

We understand that the path to well-being is unique for everyone, and dietary needs or sensitivities can play a significant role. That's why each product page includes a clear list of ingredients to help you choose what's right for you.

If you have specific allergies or dietary concerns, please take a moment to review these details carefully. For personal advice, feel free to contact our customer care team at team@healf.com.

For your information, as we are not health professionals, we cannot provide specific medical advice. For more complex health issues, such as serious or persistent conditions, it is always best to consult your healthcare provider for personal guidance. Your well-being is important, and professional support helps you make the right choices for yourself.

We have categorised our products into 'EAT', 'MOVE', 'MIND', and 'SLEEP'. In each category, you will find a list of 'Best Sellers'

that includes the products most popular within the Healf community. If you're unsure where to start, this is a great way to see which

products are most loved by others in the Healf community.